FAQs

1What quality items do you take?
We aim to provide families with items that we would use ourselves. Ask yourself whether you would pass it on to your best friend or would be happy to receive it yourself. If the answer is yes then we would love to have it! Please see our donations pages to find out what items we currently need and how to get them to us.
2I am unable to deliver, do you offer a collection service?
If you are unable to deliver your items please get in touch and we may be able to find a volunteer who can collect. It depends on what you are donating, where you live and the availability of volunteers. You can email our donations coordinator on donations@babybanknetwork.com.
3I don’t have any baby items to donate but would still like to help. What can I do?
We are in need of lots of items beyond clothes and equipment. Perhaps you could donate packs of nappies or wipes. Or maybe some nice treats for the mums. Please see our donations pages for information on how to donate toiletries, cash to help meet the runing costs of Baby Bany Network and so we can buy items such as new mattresses, or choose something from our Amazon wishlist. We also need volunteers and fundraisers. Please see our information for volunteers or email us on volunteers@babybanknetwork.com
4What will you buy with cash donations?
Cash donations can help to buy items which need to be supplied new such as mattresses and bottle teats, replacement parts for donated items and items in high demand when we do not have enough donated stock. Cash donations can also help pay for the running costs on Baby Bank Network, for example, helping us to pay for the rent of our warehouse.
5How do I set up a Baby Bank in my area?
Please see this map of baby banks in the UK. If there isn’t one in your area it’s worth talking to your local Church or Foodbank as there may be a service that’s not listed on the map. We do not own the map and are not responsible for updating it. Due to the number of recent requests, at the moment we cannot advise you on setting up a baby bank.
6Can I send items to you in the post?
As much as we would love to receive items from further afield, our warehouse isn’t manned 5 days a week so it’s tricky for us to receive parcels. You can however send us items through our Amazon Wishlist.
7Why do I need to email before donating?
We ask everyone to email before donating so we can ensure we can make the most of your donations and they are suitable for the families we help. Also, our warehouse is not always open, so we want to make sure that someone will be there to meet you.
8Can you give me drop off details over Facebook/Twitter?
We deliberately do not publicise our address as we don’t want people dropping items when the warehouse is shut. Our social media team are all volunteers, responding to queries whilst juggling their paid jobs and home life. We aim to respond to every query but this can take some time.
9Can I volunteer?
We are always looking for more volunteers and have a variety of roles. Please see our volunteer page for more information.
10Where are you based?
We are based in Bristol and cover Bristol and surrounding areas. We have branches in Aberdeenshire, Exeter and Isle of Wight but these are run as separate Baby Banks. Please contact them directly.
11Our social media moderation guidelines
Here at Baby Bank Network we are fuelled by our supporters and we encourage and welcome open comments and interaction on all our social media channels from our supporters. We reserve the right to hide or delete any comments that do not adhere to the following guidelines: Keep points on-topic. Please don’t post messages that are not related Respect other people. Comments should not be malicious or offensive in nature, and should not constitute a personal attack on a person’s character Don’t incite hatred on the basis of race, religion, gender, nationality or sexuality or any other personal characteristic Don’t reveal personal details, such as private addresses, phone numbers, email addresses or other online contact details Keep your comments reasonably concise, and don’t constitute spamming of the site Do not post persistent or repetitive negative messages which aim to provoke a response and/or don’t constructively add to the conversation Don’t impersonate or falsely claim to represent a person or organisation Don’t include swearing, hate-speech or obscenity Don’t break the law – this includes libel, condoning illegal activity, and breaking copyright Comment in English – unfortunately, we do not currently have the resource to moderate comments in other languages Please be patient - all our moderators on our social media channels are volunteers The views expressed by any third parties are solely theirs and are not necessarily endorsed by Baby Bank Network