FAQs & Contact us
We are a small and busy team, but we are here to help! You will find answers to most questions on our Frequently Asked Questions, but if you need to contact us please find our details below.
Frequently asked questions
We work with referral partners to provide support to families experiencing poverty or crisis. If you need our support, please ask your Health Visitor, social worker or other agency if they can refer you to our service
Baby Bank Network Bristol facilitates families giving to other families. We aim to provide families with items that we would use ourselves. Ask yourself whether you would pass it on to your best friend or would be happy to receive it yourself. If the answer is yes then we would love to have it! Please see our donate items page to find out what items we currently need and how to get them to us.
There are some items we can’t accept, as we cannot pass them onto families. For details, please read our checklist of items we can and cannot take and read our blog which explains why we can’t take items such as formula, car seats, pre-loved mattresses, hand knitted items and large toys.
Please check our wishlist to see what items we currently need donated.
We don’t currently offer a collection service.
We are in need of lots of items beyond clothes and equipment. Perhaps you could donate packs of nappies or wipes? Or maybe some nice treats for the mums? We always welcome new volunteers to help in our warehouse sorting and packing bundles for families. Your financial support is also crucial to help fund the running of the service and to purchase the things we need to buy new, like cot and moses basket mattresses. Click here for information on all of the ways you can support us.
Financial donations and fundraising income is crucial – we are run solely on voluntary donations and grants. Your donations help to buy items which need to be supplied new such as mattresses and bottle teats, replacement parts for donated items and items in high demand when we do not have enough donated stock. Cash donations can also help pay for the running costs of Baby Bank Network Bristol, for example, helping us to pay for the rent of our warehouse. Find out more information or make a donation today by clicking here.
We may be able to accept smaller items by post. Please email donations@babybanknetwork.com to check if we can accept your item.
We ask everyone to get in touch before donating so we can ensure we can make the most of your donations and they are suitable for the families we help. Also, our warehouse is not always open, so we want to make sure that someone will be there to meet you.
We deliberately do not publicise our address as we don’t want people dropping items when the warehouse is shut. Our social media team are all volunteers, responding to queries whilst juggling their paid jobs and home life. We aim to respond to every query but this can take some time. You can find out everything you need to know about donating your items here and book in a slot to deliver them to us.
Baby Bank Network Bristol would simply not exist without our volunteers! We would love to welcome you to the team. Visit our volunteer page for more information or email volunteers@babybanknetwork.com
Please see this map of baby banks in the UK. If there isn’t one in your area and you would like to find out more about setting one up then please email Eva@BabyBankNetwork.com
We are based in Bristol and cover Bristol and surrounding areas and currently can only take referrals for families within this area.
To find out if there’s a Baby Bank near you, have a look at this map.
Thanks for your interest in Baby Bank Network and your request to speak to the families we support.
We don’t have direct contact with the families we help, so this isn’t something we offer.
Sometimes, families who have used our service in the past are happy to speak publicly about the positive impact it’s had in building their confidence and resilience, and helping them provide for their young children. On these occasions, we might be able to facilitate contact via our trusted referral partners.
If you’d like to speak to a Baby Bank Network representative about our work, please email us at press@babybanknetwork.com explaining the purpose and scope of the feature, and we’ll be in touch.
Here at Baby Bank Network Bristol we are fuelled by our supporters and we encourage and welcome open comments and interaction on all our social media channels from our supporters. We reserve the right to hide or delete any comments that do not adhere to the following guidelines:
- Keep points on-topic.
- Please don’t post messages that are not related.
- Respect other people.
- Comments should not be malicious or offensive in nature, and should not constitute a personal attack on a person’s character.
- Don’t incite hatred on the basis of race, religion, sex, nationality, sexuality or any other personal characteristic.
- Don’t reveal personal details, such as private addresses, phone numbers, email addresses or other online contact details.
- Keep your comments reasonably concise, and don’t constitute spamming of the site.
- Do not post persistent or repetitive negative messages which aim to provoke a response and/or don’t constructively add to the conversation.
- Don’t impersonate or falsely claim to represent a person or organisation.
- Don’t include swearing, hate-speech or obscenity.
- Don’t break the law – this includes libel, condoning illegal activity, and breaking copyright Comment in English – unfortunately, we do not currently have the resource to moderate comments in other languages.
- Please be patient – all our moderators on our social media channels are volunteers.
- The views expressed by any third parties including volunteers are solely theirs and are not necessarily endorsed by Baby Bank Network Bristol.
Didn’t find what you’re looking for?
Donations
donations@babybanknetwork.com
Volunteer
volunteers@babybanknetwork.com
Fundraising
fundraising@babybanknetwork.com
Press Requests
press@babybanknetwork.com
Partnerships
partnerships@babybanknetwork.com
Anything else
info@babybanknetwork.com
Send us a message
For general queries please use the contact form below and we will do our best to help:
